Mountain Dell Greeter Program Guidelines (click to access the Greeter Schedule)
- Say Hello and Make Skiers Feel Welcome.
- Collect the Daily Track Fees or Sell Season Passes and Safeguard the Revenue.
- Promote TUNA and All that TUNA Does.
- Use Persuasion to Convince Reluctant Skiers to Comply.
- Forget About Those Who Refuse to Comply.
- Have Fun.
- Juniors under 18 and masters 70+ ski free!
1. Say Hello and Make Skiers Feel Welcome.
Tuna’s mission is to promote cross country skiing in all forms and to as many people as possible. Our intent is to have as many people as possible enjoy skiing at Tuna’s Mountain Dell cross country ski track.
2. Collect the Daily Track Fees or Sell Season Passes and Safeguard the Revenue.
Maintaining the track at Mountain Dell is achieved through the efforts of a very dedicated staff of volunteers. Thousands of hours each year go into planning, organizing, promoting and grooming the track. It is with great pride and enthusiasm that our TUNA volunteers make this a first rate cross country skiing facility. TUNA is happy to provide the track to the community but it is expected that skiers pay to use the facility.
3. Promote TUNA and All that TUNA Does.
Provide information about TUNA and its programs. Encourage skiers to become TUNA members.
TUNA offers affordable junior and adult skiing programs, autumn conditioning classes, discount nights at several local sporting good stores, skiing socials and of course the track at Mountain Dell.
The track is expertly set almost every day by a very hard working and dedicated staff of volunteer groomers. Mountain Dell track fees help cover the purchasing, operating costs of track equipment and club activities. An adult day pass is only $7 and skiers under 18 years or 70+ are free. These track fees are very inexpensive compared to other ski areas (White Pine $18, Soldier Hollow $20, Solitude $18). Season passes are only $55 – for members and $80 for non-members (for example, a Solitude season pass is $210). Plus there is no closer track for residents of the Salt Lake Valley.
4. Use Persuasion to Convince Reluctant Skiers to Comply.
Our primary goal as greeters is to promote good will and encourage skiers to enjoy the track and come back again and again. Use gentle persuasion to get skiers to comply with the track fees.
5. Forget About Those Who Refuse to Comply.
As a greeter, you are representing TUNA. It only hurts TUNA if you argue with people or twist arms. We don’t want to be overzealous or petty in our attempt to collect track fees. Most people are happy to pay their share. A few need a gentle reminder. There are rare cases where the skier is not willing to at least pay the daily track fee. Don’t let an angry or ignorant person get to you, let it go.
If someone is curious about our role in collecting fees, you might want to know that TUNA is a subcontractor with the City of Salt Lake. Our city contract allows us to maintain and operate the ski concession at Mountain Dell, including collecting fees. Skiing on our groomed track without paying is considered theft of services according to Salt Lake City code. Being a taxpayer does not allow free access to city facilities. This is true of a golf course, a swimming pool or a ski track.
That said, don't argue with idiots. Wish them a good ski outing and ask that they go ski elsewhere in the future.
6. Have Fun. Enjoy the day. Thank you!