TUNA Online Store Help

Who should I contact if I need help with the TUNA online store?

If you are having trouble buying a product or with the store in general, please send email to store [at] utahnordic [dot] com (subject: Order%20Question) .

I'm unable to access your site where I can add items to my cart?

You'll need to start with the login button. Login or create a new account on the TUNA website. After you have an account you'll be able to add items to your cart.

Where is the Cart button?

 

Can I pay with a check?

Yes, just select "Check" on the 'Review order' section of the checkout process.

Checks should be made out to:

The Utah Nordic Alliance (TUNA)
P0 Box 9008
Salt Lake City, UT 84109

I should be getting a member discount on a product, but I don't see it

You will see discounted member prices only when you are logged into the site as an "active member" (i.e. you have purchased an Individual or Family Membership). If you are buying a membership along with another product that is discounted to TUNA members, you will get the discount with both items in your cart. Send email to membership [at] utahnordic [dot] com (subject: Discount) if you have questions about member discounts.

Do I need a PayPal account to buy with a credit card from the TUNA Online Store?

No, you don't need to PayPal account to buy TUNA products online with a credit card. PayPal optionally allows you to login when you complete the transaction, but this is not required (see below).

Do I need to login to PayPal to complete the transaction?

No, you are not required to login to PayPal to complete the transaction. If you don't want to login, or if you don't have a PayPal account, click the "Don't have a PayPal account?" link. You will then be prompted to supply your credit card information and will get an opportunity to review the order one more time before approving. See Pictures on side for reference.

If the PayPal Order fails, and you don't see your cart?

Please send email to store [at] utahnordic [dot] com (subject: Order%20Question) .

 

I didn't get an email from the TUNA Store?

Your order may not have finished in PayPal. You should always receive an email from the TUNA Store when your oder has been created. Please send email to store [at] utahnordic [dot] com (subject: Order%20Question) .

I don't see the last order I placed under my accounts order tab?

Your order may not have finished in PayPal. You should always see your most recent order under your orders Tab from the TUNA Store. Please send email to store [at] utahnordic [dot] com (subject: Order%20Question) .